We as baristas add value to the end product, the hi, how are you, knowing what they want, recognising and delivering. Well, guess what? The vending machine cannot do any of that. Lets bring back the person, the character, the theatrical, come on , lets face it we are the star of our own show.
So, why dont we, as I am endeavouring, sell the added value of staff facilities that offer the person, not the button.
Anyone that is interested, lets chat.