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Making GREAT coffee taste BAD
I guess we've all been out and felt like a coffee and found somewhere that uses one of your favourite coffee beans. It happened to me this week when I was hanging out for a coffee and saw a coffee shop advertising they used a very good brand of coffee.
I usually try to see the machine before ordering to see if it's clean and the steam wand is not caked with milk. No such luck at this place and when I received the coffee, it was undrinkable. They obviously did not use a thermometer and tried to guess the temperature fo the milk. It was sooooo hot, the milk was burned and tasted just horrible. I took the coffee back to the counter saying it was not real good and asked for a refund and they were not interested in what I had to say. They said the company they buy the coffee from had taight them to make coffee. Well, they either don't learn very well or the coffee company needs some new trainers
I usually try to see the machine before ordering to see if it's clean and the steam wand is not caked with milk. No such luck at this place and when I received the coffee, it was undrinkable. They obviously did not use a thermometer and tried to guess the temperature fo the milk. It was sooooo hot, the milk was burned and tasted just horrible. I took the coffee back to the counter saying it was not real good and asked for a refund and they were not interested in what I had to say. They said the company they buy the coffee from had taight them to make coffee. Well, they either don't learn very well or the coffee company needs some new trainers
Views: 3
Replies to This Discussion
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Permalink Reply by David Gee on -
You would think that if you sell coffee you would learn how to make it. It is great that there are more and more good places to get coffee but amazing that there are still so many places that have no idea. To protect their brand the coffee company should pull the coffee supply from that site if they can not get them to make it properly.
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Permalink Reply by Barry on -
Couldn't agree more. I'm sure the larger companies don't have enough staff to continually go and train people but it sure damages their good reputation when this sort of thing happens.
We're have a mobile coffee service and also distribute coffee organically grown in Childers in Queensland. We give a training session when our customers have their first delivery and try to follow up on the coffee making every time we deliver an order. I guess that's a benefit of being a smaller organization. We searched for almost 12 months before finding a coffee our customers were exceptionally happy with. Coffee growers in Australia work very hard to produce a quality product and I'd hate to see their hard work, time and expensive outlay be damaged by someone who can't make coffee.
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Permalink Reply by Barry on
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HI David,
I did my barista courses with you a couple of yaers ago and I also do some teaching at a large school in Brisbane. The whole year 12 hospitality class is doing a barista course with your Brisbane school today
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Permalink Reply by Matthew Gee on -
It's a typical problem and to be honest, there could have been a lot more going wrong than just the milk. Maybe the extraction was terrible - the barista may have needed to tweak the grind to ensure his/her flow was "in the zone" of 25-30 seconds. As you probably know, a fast flow (less than 25 seconds) creates a weak espresso and a slow flow (greater than 30 seconds) creates a bitter, burnt espresso. Humidity causes the flow to change and a good barista will be on top of the grind to maintain the integrity of the espresso.
It's rare for a machine to stuff-up temperature-wise or pressure-wise and a reputable coffee will be very consistent (that's why it is reputable). So this just leaves the poor old barista at fault. Other things he/she may have been doing incorrectly perhaps could have included not getting enough coffee in the group handle, not tamping correctly, not pressing the correct volumetric button on the espresso machine....and the list goes on.
At the end of the day badly textured milk, milk that is the wrong temperature and an ill-flowing espresso will account for most of a baristas problems. It's a shame this cafe ignored your complaint. A bit of training on their part may have just saved a customer!
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Permalink Reply by Coffee Lover on -
I truly believe making good (great ) coffee is a gift some people have it some people don't. Usually because they personally don't care. I love people and I love coffee and people love my coffee. I had the same experience awhile ago and rarely buy coffee from anywhere since then. The coffee tasted so bad I got sick to my stomach.
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